Refund policy
Last Updated: October 15, 2026
Thank you for shopping with us. We want your shopping experience to be clear and straightforward. Please review the following return and refund policy before placing an order.
Return Window
You may request a return within 30 days of receiving your order, subject to the eligibility requirements below and applicable consumer protection laws.
Return Eligibility
To request a return:
- Contact us at vecchigerschgi589@gmail.com before sending any item back.
- Provide your order number and a brief description of your request.
- Include proof of purchase or order confirmation.
- Products should be returned in their original packaging when reasonably possible.
For dietary supplements and other personal-use products, please contact us before returning an opened or used item. Certain products may be ineligible for return where permitted by applicable law.
Damaged, Defective, or Incorrect Orders
Please inspect your order upon delivery. If an item arrives damaged, defective, or different from what you ordered, email us with your order number and clear photos of the issue. We will review your request and provide appropriate next steps.
Return Shipping
Return shipping arrangements and costs will be communicated when your return request is reviewed. If the return is due to an error on our part or an item arrives damaged or defective, we will explain the applicable return arrangements.
Refund Processing
Once an approved return is received and inspected, we will notify you of the refund decision. Approved refunds will be issued to the original payment method unless otherwise required by law.
Please allow 5–10 business days after refund approval for processing. Your bank or payment provider may require additional time to post the funds.
Original shipping charges are generally non-refundable unless otherwise required by law or stated at the time of purchase.
Exchanges
If you need a different item, contact us for assistance. Depending on product availability, you may be asked to return the original item and place a new order.
Order Cancellations
Contact us as soon as possible if you need to cancel an order. Cancellation requests cannot be guaranteed once an order has entered processing or shipment.
Contact Us
For return, refund, or order-related questions, contact:
Email: vecchigerschgi589@gmail.com